Case Study in Business Continuity/Failover

Case Study: Eastern Shore Cycle

Executive Summary

Eastern Shore Cycles is Spanish Fort’s destination for all things cycling; but with an unpredictable internet connection, downtime has left them unable to live up to their full potential. Altaworx, a member of BEC’s Preferred Partner Program, suggested BEC’s 6300 VNL for automatic failover with carrier certified 4G LTE to tackle Eastern Shore Cycles’ disruption problem.

The Customer

Eastern Shore Cycles is the town of Spanish Fort, Alabama’s destination small business for all things bikes, maintenance and parts. Whether you need your derailleurs adjusted, a broken spoke replaced or a complete overhaul that makes your bicycle run and look even better than new, Eastern Shore Cycles’ bike repair experts are equipped with over 25 years’ experience, knowledge and factory training to do the job right the first time, every time.

Challenges

An erratic internet connection made running credit cards unreliable and caused Eastern Shore Cycle’s POS system to frequently go out of service. Being unable to run credit cards left Eastern Shore with three unfavorable options: 1) the bike store is unable to accept non-cash payments causing customers with no cash on hand to leave without making a purchase;
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Case Study: Accents

Executive Summary

Accents, a local indie fashion retail store, selected BEC’s, MX-200e, WWAN Failover Manager LTE router and its Multi-WAN failover connectivity solution created a secure, continuous and dependable network connection. With this new less disruption network, Accents has been minimized their revenue loss significantly.

The Customer

Accents is popular retail shop featuring styles that caters to the fashion centric women of the Dallas – Fort Worth Metroplex. Founded in 2006 with its first location in Dallas, Texas, the brand opened its second brick and mortar shop in 2013 in Southlake, Texas, while maintaining on online presence. Accents feature a blend of local and popular indie brands that are sure to add flare to any North Texan’s wardrobe.

Challenges

With fewer people carrying cash, a break in connectivity can cause the store to refuse revenue or take card payments against PCI compliance. Charging a card without authorization can open a store to security risks, fraud, and other vulnerabilities. Security and loss of revenue are not the only concerns caused by a connection malfunction. Frustrated customers can take to social media, causing lasting damage to your brand’s reputation.

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Case Study: KungFood Chu’s AmerAsia Chinese Restaurant

Executive Summary

For Kung Food Chu’s AmerAsia, being a locally-owned, independent restaurant has always been a struggle in a highly competitive market with big chains on every block. To compete and differentiate themselves, AmerAsia made a shift to a fast-casual concept focusing on technology to power every aspect of their business. The goals were seamless connectivity, a higher level of customer engagement and a new restaurant experience all while boosting the bottom line. A tall “order” for most however one key technology decision; the BEC 6300VNL Enterprise LTE Router would prove to be the catalyst for bridging all other solutions together.

The Customer

Kung Food Chu’s AmerAsia, a Chinese cuisine restaurant is a cornerstone in the Covington, TX community offers delicious dining, takeout, and delivery. In 2015, Yahoo! listed the best Chinese restaurant in every state and Kung Food Chu’s AmerAsia on was listed as the Kentucky’s finest choice for Chinese cuisine. Read More, click here. Chef and Owner, Rich Chu prides himself on serving authentic Chinese food with high-quality fresh ingredients, excellent service, and friendly staff. Unique to AmerAsia is a broad, “eclectic” mix of craft beers and rotating taps separate it from other Chinese restaurants in the area. Ancient Chinese martial arts, Kung Fu posters and the monster movie running on select TVs add to the fun and funky atmosphere.

Challenges

Overcoming poor internet connectivity at the restaurant has been a challenge for AmerAsia. There were no viable options for uninterrupted internet connectivity through their existing service provider. Another challenge was “speed to sale” a critical aspect of the fast-causal concept.Antiquated PoS systems were not reliable thus resulting in orders taken by hand and credit card transactions were extremely slow utilizing the existing landline. Additionally, the inability to process EMV “chip” cards increased the risk/liability of fraud on each transaction. The walls of the restaurant are lined with several static backlit displays, some with old menu items and others with content which remained stagnant all-day long. AmerAsia had multiple costly landlines primary for takeout orders without any PBX type functionality or options for caller Information such as the latest specials, business hours or directions. AmerAsia made attempts at offering complementary Wi-Fi access, however, the service was the plague with intermittent connection issues which could never be resolved.

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