Case Study in Business Continuity/Failover

Case Study: Eastern Shore Cycle

Executive Summary

Eastern Shore Cycles is Spanish Fort’s destination for all things cycling; but with an unpredictable internet connection, downtime has left them unable to live up to their full potential. Altaworx, a member of BEC’s Preferred Partner Program, suggested BEC’s 6300 VNL for automatic failover with carrier certified 4G LTE to tackle Eastern Shore Cycles’ disruption problem.

The Customer

Eastern Shore Cycles is the town of Spanish Fort, Alabama’s destination small business for all things bikes, maintenance and parts. Whether you need your derailleurs adjusted, a broken spoke replaced or a complete overhaul that makes your bicycle run and look even better than new, Eastern Shore Cycles’ bike repair experts are equipped with over 25 years’ experience, knowledge and factory training to do the job right the first time, every time.

Challenges

An erratic internet connection made running credit cards unreliable and caused Eastern Shore Cycle’s POS system to frequently go out of service. Being unable to run credit cards left Eastern Shore with three unfavorable options: 1) the bike store is unable to accept non-cash payments causing customers with no cash on hand to leave without making a purchase;
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Case Study: Accents

Executive Summary

Accents, a local indie fashion retail store, selected BEC’s 6300VNL router and its Multi-WAN failover connectivity solution created a secure, continuous and dependable network connection. With this new less disruption network, Accents has been minimized their revenue loss significantly.

The Customer

Accents is popular retail shop featuring styles that caters to the fashion centric women of the Dallas – Fort Worth Metroplex. Founded in 2006 with its first location in Dallas, Texas, the brand opened its second brick and mortar shop in 2013 in Southlake, Texas, while maintaining on online presence. Accents feature a blend of local and popular indie brands that are sure to add flare to any North Texan’s wardrobe.

Challenges

With fewer people carrying cash, a break in connectivity can cause the store to refuse revenue or take card payments against PCI compliance. Charging a card without authorization can open a store to security risks, fraud, and other vulnerabilities. Security and loss of revenue are not the only concerns caused by a connection malfunction. Frustrated customers can take to social media, causing lasting damage to your brand’s reputation.

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Case Study: KungFood Chu’s AmerAsia Chinese Restaurant

Executive Summary

Statics show businesses offering free Wi-Fi keeps customers at ease and likely increase customer stratifications while waiting for seats. After switching to BEC 6300VNL Router, AmerAsia is able to use VPN and UPS backup to maintain a safe and reliable network access. With the faster Wi-Fi accesses and connections from the 6300VNL router, AmerAsia has noticed an increase in higher customer satisfaction.

The Customer

AmerAsia, a Chinese cuisine restaurant was crowned by Yahoo! As the best Chinese restaurant in Kentucky offers authentic and America Chinese food with desired of spice levels and provides various mixes of craft beers and rotating taps differentiate it from other Chinese restaurants in the area. Ancient Chinese kung fu movies and US Football/basketball game play on TV screens, Jackie Chan and other movie posters on walls create fun and relaxing atmosphere to dine in.

Challenges

Restaurant business is a risky venture as it cannot depend on repeat customers but always look for ways to promote business in order to generate stable revenue streams with low-cost, high returns marketing investment. Providing free Wi-Fi is no longer an add-on service but an inexpensive and essential tool to promote business by attracting new customers and keep new/repeat customers entertained. Power outage in a restaurant is detrimental and can result in thousands of dollars of lost in revenue and often time can turn from a happy customer to angry or frustrated one. Retrieving / reviewing sales data from PoS remotely can be vulnerable to malicious attack. AmerAsia decided to volunteer to take part in testing the features needed for the business.

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