Case Study in Triple Play (xDSL)

Case Study: Armstrong Telephone Company

Using BEC devices, Armstrong Telephone has found BEC’s service to be easy to install, easy to use and customize to company needs.

The Customer

Providing quality telecommunication since 1946, Armstrong Telephone Company is an independent telephone company owns and operates locally. They have offices in West Virginia, Maryland, Pennsylvania and New York where dial tone, DSL, FTTX, and various other hicap (T1, DS3, etc.) services are offered. With the help from its partner Armstrong Cable, which offers traditional triple play over Coax, Armstrong continues to expand in the ever-changing world of telecommunications and beyond.

Challenges

Before partnering with BEC Technologies, Armstrong Telephone was struggling in finding quality products that not only could be easy to install, use, and customize to company needs. But more importantly, the products could have a higher standard of quality and service that stopped suffering from repeated failures and bad RMA (Return Merchandise Authorization) experiences.

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Case Study: Custer Telephone Cooperative Inc.

When Others Failed, BEC Provides Customer Service and Support You Can Count On

Executive Summary

Custer Telephone was looking for a reliable service to expand their Broadband and Wi-Fi services in the greater Challis community in Idaho. Past devices provided a very limited life span, needing to be rebooted often and often times needing to be replaced due to product not working after power outages. BEC successfully deployed xDSL and LTE products in addition to providing customer service and support Custer Telephone could count on.

The Customer

Custer Telephone Cooperative Inc. is a nonprofit organization based in Idaho, serving the greater Challis community for over 60 years. Custer Telephone offers a variety of internet services within the state of Idaho, including DSL, fiber-to-the-home and fixed wireless.

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Customer Success Story: LigTel Communications

The Customer:

LigTel Communications offers high-speed Internet services throughout Noble & Lagrange counties and in parts of Elkhart, Dekalb, Steuben, Koskisco, and Whitley counties in Indiana. LigTeL Communications also offers fiber-to-the-home (FTTH), digital television service, and local phone services.

The Success of Choosing BEC’s Products

“We have been very pleased with the performance and ease of use of the BEC LTE Radio”

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Customer Success Story: Nemont Telephone Cooperative

The Customer:

Nemont Telephone Cooperative, headquartered in Scobey, Montana, offers its 22,000+ customers a variety of high speed Internet services via DSL, Fiber-to-the-home (FTTH), and 4G LTE. With more than 50 years, Nemont has enjoyed doing business, serving and living in the communities by offering cooperative education, telephone etiquette sessions and job shadowing at no charge. The e-rate program has brought over $2.5 million in discounted services to their service areas. Nemont also supports area clubs and businesses as well as social and civic organizations.

The Success with BEC’s xDSL and FTTH Products

To maintain the highest quality of service and customer satisfactions Nemont selected BEC’s 7800TNR2 5-port wireless multi-service gateway for both DSL and FTTH services. BEC 7800TNR2’s ease of configuration and flexible installation options greatly help reducing the support burden of Nemont’s technical teams.
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Customer Success Story: Green Hills Companies

The Customer:

Green Hills Companies has been in business since 1952, and began as Green Hills Telephone Corporation. The owners are their patriots. Green Hills Companies is a small, rural services provider offering cutting-edge technology for phone, Internet and video to their subscribers. They were one of the first telephone companies in Missouri to offer a 700MHz solution in 2003-2004 and IPTV video service to their customers in 2005.

“When they need something new, everyone says—let’s see what BEC’s got.”

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Case Study: Pioneer Telephone Cooperative

The Customer:

Pioneer is the third largest Independent Telephone Cooperative in the United States and is recognized as a leader in telecommunications throughout the state of Oklahoma. Diversification has contributed to the success of Pioneer along with its more than 140,000 members and customers throughout western Oklahoma and southern Kansas. Pioneer provides an array of telecommunications services including Local Telephone Service, Wireless Broadband, Digital TV, Cellular, High-Speed Internet, Long Distance, Security Systems, Business Solutions, and Yellow Pages Advertisement.

Challenges:

Pioneer Telephone Cooperative covers a vast majority of northwest Oklahoma with Telephone, Wireless, IPTV and Copper/FTTH Data service. This expansive coverage territory coupled with these high end services has been a great attribute to Pioneers growth, but can also become a burden to any reasonably sized technical crew. Due to the long truck roll travel distances and complexity of hardwired installs, Pioneer decided to look for alternative methods to the ever common, reliable, yet cumbersome Ethernet based IPTV installation.

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