BEC ConstantCare extended warranty service provides you with a high level of support & protection for your 4G/LTE device investments. Along with optional BECentral Proactive Cloud Management Suite, ConstantCare underscores our commitment to consistently anticipate and meet your service deployment needs. It also provides essential service elements available to you throughout a product’s service life cycle. When you choose the ConstantCare Service Plan you will find that the cornerstone of our service is very simple--enabling to increase the return on your investment and extend the operations of your equipment.
While BEC warrants reliable products that are free from defects, occasionally failures do occur for various reasons. To minimize down time and service interruptions, BEC ConstantCare will repair or ship a replacement unit to the customer within one to three business day(s) from the time of report without waiting for the defected unit to be returned. For details about BEC’s Warranty & RMA policy please visit http://bectechnologies.net/rma
It is BEC’s commitment for continuous innovation and development of new features to its products as the technology and markets advance. This service extends the life span of the LTE devices and ensures you have the latest functionality. Whenever there is a major release of software or firmware you will be notified via email of the latest software features and enhancements.
A trained Technical Support Engineer will be assigned to manage all of your technical requests. The ConstantCare Representative will be trained to be familiar with your network, firmware and product needs.
ConstantCare offers a 24-hour Response Time Guaranteed for all support requests sent via email or through the BEC Support Ticketing system. Your request will be received immediately and attended by an assigned Technical or Customer Service Representative within 24 hours of the request.