Support

We're here to help

To resolve your issue as quickly as possible, choose one of the following contact methods

Submit A Ticket

Register an account in our Help Desk Portal to submit a support request. We will respond to your ticket during our normal working hours.

Contact By Phone

972-422-0877 Option 2 Our Support Team is available by phone Monday through Friday 9am to 5pm CST

Send An Email

teamsupport@bectechnologies.net Please include a description of the issue, product model, firmware version, application involved, and error messages.

ConstantCare Extended Warranty Service

ConstantCare service provides a high level of support and protection for your LTE device investments! It will increase the return on your investment and extend the operations of your equipment.

While we warrant reliable products free from defects, but occasionally failures do occur for various reasons. To minimize downtime and service interruptions, with ConstantCare we will repair or ship a replacement unit within one to three business days from the time of the report without waiting for the defected unit to be returned. For details about BEC’s Warranty & RMA policy please visit https://rma.becentral.io

It is our commitment to continuous innovation and development of new features to the products as the technology and markets advance. With ConstantCare, it extends the life span of the LTE devices and ensures you have the latest functionality. Whenever there is a major release of software or firmware, you will always be notified.

A trained Technical Support Engineer will be assigned to manage all of your technical requests. The ConstantCare Representative will be trained to be familiar with your network, firmware and product needs.

Our ConstantCare service offers a 24-hour Response Time Guaranteed for all support requests. Your request will be attended immediately by a dedicated ConstantCare Representative within 24 hours.

Contact us or your sales representative for a quote on this service. For more information, please click to view ConstantCare Extended Warranty Brief.
“Whether it is ADSL, VDSL, or LTE – BEC’s setup and support team has gone above and beyond to make the modems work the way we needed them to work in our network. Ongoing technical support has been wonderful – we truly enjoy the partnership we have with BEC Technologies."
Northern Valley Communication Logo
Jason Hill
IT Manager of Northern Valley Communications
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