BEC Technologies case study with Armstrong Telephone

The other vendors don’t even come close to the level of customer support that you guys provide. Everything from tech support, to custom firmware loads, and even printing the MAC addresses on the shipping container to make our lives easier entering them into inventory.

IT Manager from Armstrong Telephone

 

The Customer

Armstrong Telephone Logo

Providing quality telecommunication since 1946, Armstrong Telephone Company is an independent telephone company owns and operates locally. They have offices in West Virginia, Maryland, Pennsylvania and New York where dial tone, DSL, FTTH, and various other Hicap (T1, DS3, etc.) services are offered. With the help from its partner Armstrong Cable, which offers traditional triple play over Coax, Armstrong continues to expand in the ever-changing world of telecommunications and beyond.

Challenges

Before partnering with BEC Technologies, Armstrong Telephone was struggling in finding quality products that not only could be easy to install, use, and customize to company needs. But more importantly, the products could have a higher standard of quality and service that stopped suffering from repeated failures and bad RMA (Return Merchandise Authorization) experiences.

For a long time, Armstrong Telephone reported experiencing bad RMA processes and repeated failures of already repaired units. Unsatisfied product quality and lack of customer service from past vendors have been major problems for increasing business revenue and providing quality services to their customers.

 

Using BEC devices, Armstrong Telephone has found BEC’s service to be easy to install, easy to use and customize to company needs.

 

How BEC Product Helped

After realizing Armstrong Telephone was struggling, BEC approached them with a comprehensive product solution. Since the purchase of the first test units, Armstrong Telephone has used the BEC 5200, 7300, 7800, and more recently they are testing the Ultimum 8920 series. BEC provides Armstrong Telephone with the best product and unmatched customer support. “The other vendors don’t even come close to the level of customer support that you guys provide. Everything from tech support, to custom firmware loads, and even printing the MAC addresses on the shipping container to make our lives easier entering them into inventory.” says an IT manager from Armstrong Telephone.

Using BEC devices, Armstrong Telephone has found BEC’s service to be easy to install, easy to use and customize to company needs. More specifically, Armstrong Telephone reports that they liked the option of being able to change from a DSL modem to a router that can be deployed on an FTTH install by just changing one dropdown box in the web interface on the 7800TN.

Results

Quality of the products, simple installation, easy customization, and devoted customer support from BEC truly earned the trust and satisfaction of Armstrong Telephone. Using BEC devices has enabled Armstrong to deliver a great product with minimal failure and replacements. For more than eight years of partnership, BEC has helped Armstrong Telephone achieve business success through customer satisfaction and fewer repeat visits.

 

For more then eight years partnership, BEC has helped Armstrong Telephone achieve business success through customer satisfaction and less repeat visits.

 

Conclusion

Through high-quality products and top-notch customer support, BEC Technologies earned Armstrong Telephone’s trust and repeat business. With the implementation of BEC devices, Armstrong Telephone has been able to achieve their business goals by providing reliable service.


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