Case Study - Page 2 of 3 - BEC Technologies, Inc.

Executive Summary

Accents, a local indie fashion retail store, selected BEC’s, MX-200e, WWAN Failover Manager LTE router and its Multi-WAN failover connectivity solution created a secure, continuous and dependable network connection. With this new less disruption network, Accents has been minimized their revenue loss significantly.

The Customer

Accents is popular retail shop featuring styles that caters to the fashion centric women of the Dallas – Fort Worth Metroplex. Founded in 2006 with its first location in Dallas, Texas, the brand opened its second brick and mortar shop in 2013 in Southlake, Texas, while maintaining on online presence. Accents feature a blend of local and popular indie brands that are sure to add flare to any North Texan’s wardrobe.

Challenges

With fewer people carrying cash, a break in connectivity can cause the store to refuse revenue or take card payments against PCI compliance. Charging a card without authorization can open a store to security risks, fraud, and other vulnerabilities. Security and loss of revenue are not the only concerns caused by a connection malfunction. Frustrated customers can take to social media, causing lasting damage to your brand’s reputation.

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Executive Summary

For Kung Food Chu’s AmerAsia, being a locally-owned, independent restaurant has always been a struggle in a highly competitive market with big chains on every block. To compete and differentiate themselves, AmerAsia made a shift to a fast-casual concept focusing on technology to power every aspect of their business. The goals were seamless connectivity, a higher level of customer engagement and a new restaurant experience all while boosting the bottom line. A tall “order” for most however one key technology decision; the BEC 6300VNL Enterprise LTE Router would prove to be the catalyst for bridging all other solutions together.

The Customer

Kung Food Chu’s AmerAsia, a Chinese cuisine restaurant is a cornerstone in the Covington, TX community offers delicious dining, takeout, and delivery. In 2015, Yahoo! listed the best Chinese restaurant in every state and Kung Food Chu’s AmerAsia on was listed as the Kentucky’s finest choice for Chinese cuisine. Read More, click here. Chef and Owner, Rich Chu prides himself on serving authentic Chinese food with high-quality fresh ingredients, excellent service, and friendly staff. Unique to AmerAsia is a broad, “eclectic” mix of craft beers and rotating taps separate it from other Chinese restaurants in the area. Ancient Chinese martial arts, Kung Fu posters and the monster movie running on select TVs add to the fun and funky atmosphere.

Challenges

Overcoming poor internet connectivity at the restaurant has been a challenge for AmerAsia. There were no viable options for uninterrupted internet connectivity through their existing service provider. Another challenge was “speed to sale” a critical aspect of the fast-causal concept.Antiquated PoS systems were not reliable thus resulting in orders taken by hand and credit card transactions were extremely slow utilizing the existing landline. Additionally, the inability to process EMV “chip” cards increased the risk/liability of fraud on each transaction. The walls of the restaurant are lined with several static backlit displays, some with old menu items and others with content which remained stagnant all-day long. AmerAsia had multiple costly landlines primary for takeout orders without any PBX type functionality or options for caller Information such as the latest specials, business hours or directions. AmerAsia made attempts at offering complementary Wi-Fi access, however, the service was the plague with intermittent connection issues which could never be resolved.

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Using BEC devices, Armstrong Telephone has found BEC’s service to be easy to install, easy to use and customize to company needs.

The Customer

Providing quality telecommunication since 1946, Armstrong Telephone Company is an independent telephone company owns and operates locally. They have offices in West Virginia, Maryland, Pennsylvania and New York where dial tone, DSL, FTTX, and various other hicap (T1, DS3, etc.) services are offered. With the help from its partner Armstrong Cable, which offers traditional triple play over Coax, Armstrong continues to expand in the ever-changing world of telecommunications and beyond.

Challenges

Before partnering with BEC Technologies, Armstrong Telephone was struggling in finding quality products that not only could be easy to install, use, and customize to company needs. But more importantly, the products could have a higher standard of quality and service that stopped suffering from repeated failures and bad RMA (Return Merchandise Authorization) experiences.

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BEC Provides Reliable Coverage in Rural Star Valley

The Customer

Silver Star Communications was the first telephone company in the lower Star Valley community of Wyoming. It was organized and financed by a group of ranchers and businessmen in 1926 and was incorporated in the State of Wyoming in 1948, where it was first operated by Sterling Weber.

In July 2010, Silver Star was awarded two broadband grants from the National Telecommunications and Information Administration (NTIA) through the Broadband Technology Opportunities Program to complete fiber-optic projects from Jackson through Moran and over Togwotee Pass and from Jackson to Victor over Teton Pass, significantly advancing the broadband capabilities in the region and improving the reliability of communications in the State of Wyoming.

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When Others Failed, BEC Provides Customer Service and Support You Can Count On

Executive Summary

Custer Telephone was looking for a reliable service to expand their Broadband and Wi-Fi services in the greater Challis community in Idaho. Past devices provided a very limited life span, needing to be rebooted often and often times needing to be replaced due to product not working after power outages. BEC successfully deployed xDSL and LTE products in addition to providing customer service and support Custer Telephone could count on.

The Customer

Custer Telephone Cooperative Inc. is a nonprofit organization based in Idaho, serving the greater Challis community for over 60 years. Custer Telephone offers a variety of internet services within the state of Idaho, including DSL, fiber-to-the-home and fixed wireless.

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BEC Technologies Exceeds Client Expectations and Fixes ALL Network Issues

Executive Summary

West Central Wireless is one of the largest rural fixed wireless providers based in San Angelo, Texas, with satellite offices in Brady, Texas. Their cellular services consist of 850 MHz HSPA and GSM networks, along with legacy D-AMPS (TDMA) and CDMA networks. West Central Wireless needed to upgrade their network to a reliable service that could handle its large customer base. One of the key aspects of this process was finding a reliable service with more bandwidth for broadband services to cover more distance. Thus far, West Central Wireless is using BEC’s 4G LTE and Remote management products successfully throughout the rural areas of Central and West Texas.
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BEC Devices Enables BIT to Expand their Cellular, Broadband, and Wi-Fi Services across 5 Counties.

The Buggs Island Telephone Cooperative (BIT) is in the process of expanding its Cellular, Broadband, and Wi-Fi offerings in south central Virginia. One of the key aspects of this process was finding a reliable service with more bandwidth for broadband services to cover more counties. Thus far, B.I.T. is using BEC’s LTE products exclusively and successfully throughout 5 counties in the rural areas of south central Virginia.
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The Customer:

MobiNet LLC of Gilmer, Texas is a provider of fixed LTE broadband services, which enables faster and more reliable internet services to those previously underserved rural areas.

Why the Choice of BEC?

In order to ensure the best possible range, speed and reliability, MobiNet began in-depth testing of various CPE to find the best match for its service offerings and quality standards. As a result of those tests, MobiNet has chosen the BEC 6200 Series IDU and 6800 Series ODU as their CPE products for their current and future network expansion.

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The Customer:

LigTel Communications offers high-speed Internet services throughout Noble & Lagrange counties and in parts of Elkhart, Dekalb, Steuben, Koskisco, and Whitley counties in Indiana. LigTeL Communications also offers fiber-to-the-home (FTTH), digital television service, and local phone services.

The Success of Choosing BEC’s Products

“We have been very pleased with the performance and ease of use of the BEC LTE Radio”

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The Customer:

Nemont Telephone Cooperative, headquartered in Scobey, Montana, offers its 22,000+ customers a variety of high speed Internet services via DSL, Fiber-to-the-home (FTTH), and 4G LTE. With more than 50 years, Nemont has enjoyed doing business, serving and living in the communities by offering cooperative education, telephone etiquette sessions and job shadowing at no charge. The e-rate program has brought over $2.5 million in discounted services to their service areas. Nemont also supports area clubs and businesses as well as social and civic organizations.

The Success with BEC’s xDSL and FTTH Products

To maintain the highest quality of service and customer satisfactions Nemont selected BEC’s 7800TNR2 5-port wireless multi-service gateway for both DSL and FTTH services. BEC 7800TNR2’s ease of configuration and flexible installation options greatly help reducing the support burden of Nemont’s technical teams.
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